1. What is your shipping time?
Our delivery time is typically between 7 to 15 business days after your order is processed.
2. Do you offer free shipping?
Yes! We offer free worldwide shipping on all orders — no minimum purchase required.
3. How can I track my order?
Once your order is shipped, we will send you an email with a tracking number to follow your package.
4. What if my product arrives damaged?
If your item arrives damaged, contact us within 48 hours of delivery with photos, and we will replace it or refund you.
5. How long do I have to return an item?
You have 14 days from the date of delivery to request a return.
6. Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the product arrived damaged or there was an error on our part.
7. How long does it take to get a refund?
Once we receive your return and inspect it, we will issue a refund within 15 business days to your original payment method.
8. Do you collect any personal information?
Yes, we collect basic personal details (name, email, address) to process and deliver your order. Your data is kept secure and never sold.
9. Is my payment information secure?
Absolutely. Payments are processed securely via trusted third-party processors. We do not store your payment details.
10. How can I contact customer service?
You can contact us at contact@shark-slippers.com and we’ll respond as soon as possible.
If you have any further questions, please contact us at: contact@shark-slippers.com